Boston University

Bachelor of Arts in Computer Science

Citizens

• Streamlined resource allocation across Omnichannel, BABC, and Enterprise Payments by implementing a strategic framework and leveraging Mural to optimize staffing and ensure a 100% focus on capital work.
• Worked closely with town and neighbourhood leads to navigate evolving organizational structures, ensuring strict adherence to budgets, and strategically allocating team members to critical consumer projects aligned with the bank's top priorities, leading to significant cost savings.
• Provided mentorship and coaching to principal designers, along with both direct and indirect reports, fostering a unified and empowered design team culture. Conducted workshops and discussions to facilitate continuous learning and bolster team cohesion.
• Orchestrated usability testing sessions to underscore the significance of research and user-centric design, while also contributing to the integration of design processes within digital transformation initiatives.
• Actively participated in the WIN mentorship program and engaged in various volunteer endeavors to further support professional development and community involvement.

Citizens

• Recruited and hired talent to help scale a T-shaped UX team to support 90% of the bank's digital business during a competitive market and accomplished this within the first 10 months:
  • Sixteen offers (60% of the team) made were accepted within 24 hours.
  • Achieved a 90% conversion rate from contractors to FTEs and a 100% retention through 2023.

• Initiated to change an existing design system process and direction due to low adoption:
• Organized a lean, dedicated design team within the first 6 months.
• The design system is now used by both designers and engineers that spans across 52 different teams.
• Realized cost savings of approximately $1M / project and increased usage of 75% as early as Q2 of 2022.

• Implemented a design process to streamline design efficiencies so that each designer has 100% utilization. Also created a Sharepoint site to increase our visibility and promote our services.

CVS Health

• Implemented strategy to streamline design experiences for all products across Caremark, Specialty and Retail on the Pharmacy Management train (8 teams) that generated 77% of the revenue through pharmacy categories.
• Hired UX designers and leads to support Enterprise digital trains; managed a team consisting of UX, UI, content, and accessibility designers (11 total) who design experiences that impact 74 million members.
• Streamlined design processes to prioritized revenue generating portfolios; mitigated technical debt and risk amidst the Covid-19 vaccine rollout while managing challenges due to increased prescription volume.

John Hancock

• Implemented a design strategy and end-to-end design process to align with the company's 3-year goal towards digital transformation.
• Hired and embedded T-shaped UX designers, researchers, and front-end in digital squads (behavioural health products and D2C product initiatives), with a budget of $12 million the first year. The team tripled in size by Q3 of 2018 due to increased productivity and production rollouts.
• Improved design efficiencies by centralizing UX core competencies: revamped the core design system, implemented a repository of digital assets and informational hub, enforced ADA compliance, identified and addressed risk - a cost save of $3 million for the 1st half of 2019.
• Designed and led modularize monthly in-person and virtual design workshops to educate and train digital teams and executive level leadership. Each designer had 100% utilization - supporting 90% of all the digital squads.
• Implemented the Design Community of Practice in the company which has expanded learnings to all divisions (US, Canada, and Asia). Trained design leaders globally to advocate for human-centered design in all aspects of the business.

Healthcare Optics Research Laboratory (Innovation Division), Canon USA

• Selected by the VP & GM to be the Software Project Manager to manage team members from clinical, software, and hardware teams (mechanical and industrial).
• Lead UX/UI Product Designer to design software applications for medical devices (imaging technology and robotics).
• Designed mock labs to simulate environments for user testing and presented product ideas to the CEO of Canon, investors, and senior management.
• Conducted research and usability sessions with key opinion leaders, advisors, and SMEs during preference, formative, summative testing, and via phone interviews.
• Created brand identity, wrote design standards and guidelines specific to human factors engineering for this Canon division.
• Wrote software requirements, uFMEA documentation, pre-FDA submission documentation, and memo of inventions for software GUI patents (2 filed patents).

LogixHealth

Recruited by the CEO to help reset product management and stand up a design team.

• Worked on a total of 20 digital product initiatives over the course of 4 years:
• Architected, designed, and engineered 3 SaaS products for physicians in the first 3 months while recruiting talent for the design team (UX/UI designers and engineers).
• Designed and architected a mobile app to adopt new codes for reporting diagnoses and procedures to payers mandated by the U.S. Department of Health and Services by Oct. 1, 2015 - app was released 6 months earlier. This app had 2-fold cost savings: helped each client avoid penalties (minimum $25,000/violation and up to $1.5 million) and increased work efficiency (average time takes 20 minutes - app reduced it to 15 seconds).
• Introduced research methodologies and leveraged the innovation team to facilitate usability sessions with clients with a focus on data science.

Improved efficiencies:

• Created a design system with an automated process that minimized design to development fidelity - accuracy to QA was 90% and 100% after production.
• Developed an internal CMS solution for streamlining marketing campaigns and push notifications for cross selling products - reduced cost of maintenance and overhead by 80%.

Pegasystems

• Designed 20 BPM frameworks in an Agile/Scrum environment, developed rapid frameworks for sales demos, and created branded themes for 8 industry verticals.
• Applied user-centric process to conceptualize and design next-gen UI, producing wireframes and high-fidelity design mockups.
• Enhanced product design of core application, CRM products, and designed for a mobile experience.
• Wrote UX/UI online courses for Pega Academy. This included transcripts, knowledge-based articles, and animated tutorials. Onboarded new hires and facilitated design workshops.
• Received Employee Award Recognition in 2011 for my design work and as a result, I was selected by the CEO's management team to be the lead UX designer to revamp the core framework that's used by all clients (now known as Pega Sales Automation). Completed the redesign in 3 months' time with a selected engineering team of my choice and joined the product management team soon after.

Volpe Center (DOT), Dell Perot Systems Government Services

• Designed and developed internal portals, rebranded company's website, focused on B2G, B2B projects - all adhering to accessibility 508 compliancy and W3C standards.
• Created and updated relevant content for organization via social media outlets.
• Focused on UAT, QA, debugged code, solved development problems, and ensured cross browser compatibility.
• Designed a library of visual graphics and brand assets for shared reusability and consistency.

DM-STAT, Inc.

• Designed Web interfaces for extranet-based applications for data management of clinical trials and NIH sponsored research studies.
• Created storyboards, journey maps, designed applications, and translated those designs into pixel-perfect, functional code.
• Designed and managed marketing assets: photography, booth displays, presentations, brochures, e-newsletters, and media kits.
• Strategized brand presence for company and clients.
• Conducted competitive research, worked with SMEs, and used SEO to drive traffic and build client list.

Palladium (formerly Painted Word)

• Developed budgeting and forecasting Web applications for banking and retail product companies.
• Designed benchmarking dashboards, using data-driven metrics, for pharmaceutical companies to improve business predictability.
• Designed company’s intranet, print media, and developed a headcount modeling application for HR staffing.
• Designed company's Competency Centers portals (Hyperion Planning, Cognos Planning/Reportnet, Reporting & Analysis, and Front-End). Conducted training and tech talks on BI apps.

The Warren Group

• Architected, designed, and developed new and existing B2C products which helped increase revenue.
• Converted 10 magazine publications onto a digital platform.
• Responsible for usability and QA testing; collected data for content analysis to improve applications.
• Researched competitors and conducted customer focused groups to improve quality and usability.
• Created animated advertisements and tutorials, e-newsletters, and marketed online promotions for the company's applications.

Northern Light Technology

• Designed and developed the front and back-end of cobrands, portals, multi-lingual and enterprise search engine solutions for industry partners.
• Technical lead for UI group, UI representative and technical consultant for sales and marketing team.
• Created animated ads, demos, and presentations for marketing.
• Conducted usability sessions, QA testing, debugging, tested applications for cross-browser and cross-platform compatibility, as well as updated and managed company's website.

• Patents - Devices, systems, and methods to emphasize regions of interest across multiple imaging modalities: US2019339850 & JP2019217263
• Citizens - Credo Champion 2023
• Employee Award Recognition, 2011 (Pegasystems)
• PRPC Certified System Architect, 2010 (Pegasystems)
• Work of Excellence for Teamwork, 2003 (The Warren Group)
• Security Clearance - Public Trust, 2009 (Volpe Center - DOT)
• English and Chinese (Cantonese)

• Founding member of re:create
• CoachArt
• Doctors Without Borders
• Locks of Love
• Wigs for Kids
• Volpe’s Educational Outreach
• PineStreet Inn
• One Foundation
• Emerald Society of the Boston Police
• World Vision
• American Red Cross
• Making Strides Against Breast Cancer
• Arlington, MA - Community Outreach
• Saint John's Episcopal Church
• Chinese Baptist Church of Boston
• BCEC